Managing Quality
by Desmond Bell, Philip McBride, George Wilson
- Published
- 1994
- ISBN
- 9780750618236
- Pages
- 236
- Publisher
- Routledge
- Format
- Paperback
- Language
- English
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About this book
Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.
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Buyer protection - full refund if it doesn't arrive or isn't as described
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