Support & safety

Need help with an order or payout?

Use the guidance below for the fastest route. Operational issues already surface in your account, but this page gives buyers and sellers a clear support path.

Email support

Best for account issues, payout questions, and anything needing written follow-up.

hey@unibooktrade.co.uk

Include your order number, payout ID, or account email so support can resolve it without back-and-forth.

Order problems

Missing deliveries, item-condition issues, refunds, or dispute escalation. Start inside your order so the full timeline stays attached.

Open orders

Shipping without a printer

When your book sells, open the order to create one prepaid Evri booking. We'll provide a PDF label to print at home and request a printerless QR code for a participating Evri ParcelShop. Use either option shown, then drop off the parcel and mark it shipped within 5 days.

The PDF and QR code use the same booking and tracking number; choose one option for the parcel.
The QR code can only be scanned at a participating Evri ParcelShop with a Print In ParcelShop machine.
If no QR code appears, use the PDF label. Only void and recreate a label while it is unused and unscanned.

Safety & trust

Report suspicious behaviour, misuse, or a safety concern affecting a transaction. Include links, screenshots, and the user or listing involved.

Review how protection works