Support & safety

Need help with an order or payout?

Use the guidance below for the fastest route. Operational issues already surface in your account, but this page gives buyers and sellers a clear support path.

Email support

Best for account issues, payout questions, and anything needing written follow-up.

hey@unibooktrade.co.uk

Include your order number, payout ID, or account email so support can resolve it without back-and-forth.

Order problems

Missing deliveries, item-condition issues, refunds, or dispute escalation. Start inside your order so the full timeline stays attached.

Open orders

Safety & trust

Report suspicious behaviour, misuse, or a safety concern affecting a transaction. Include links, screenshots, and the user or listing involved.

Review how protection works