Buyer protection on every order
UniBookTrade

What do you need help with?

Answers to the most common questions about orders, delivery, refunds and payouts. If you still need us, you can open a case or email the team.

I'm buyingI'm sellingAccount and safety

Buying

Orders, delivery, refunds and returns.

  • My order hasn't arrived

    All orders include tracked shipping. If your book doesn't arrive, we'll issue a full refund. Report the issue through your order page and we'll resolve it.

    Report a delivery problemTrack your purchases

  • The book isn't as described

    You have 14 days from delivery to report it. Include photos if the item isn't as described or arrived damaged - our team reviews your report against the original listing.

    Report an order problemWhat counts as not as described

  • When will I get my refund?

    Once the return is confirmed, we process your refund within 5-7 business days to your original payment method.

    Read the returns policy

  • I changed my mind

    Returns are primarily for items that are not as described or don't arrive. If you simply changed your mind, contact us within 48 hours of delivery - we'll do our best to help, though this isn't guaranteed.

    Email hey@unibooktrade.co.uk

Selling

Shipping labels, payouts and returns on your sales.

  • Shipping and printing your label

    When your book sells, open the order to create one prepaid Evri booking. We'll provide a PDF label to print at home and request a printerless QR code for a participating Evri ParcelShop. Use either option shown, then drop off the parcel and mark it shipped within 5 days.

    • The PDF and QR code use the same booking and tracking number; choose one option for the parcel.
    • The QR code can only be scanned at a participating Evri ParcelShop with a Print In ParcelShop machine.
    • If no QR code appears, use the PDF label. Only void and recreate a label while it is unused and unscanned.
    Sign in to open your sales

  • When do I get paid?

    Your payout releases after the buyer confirms receipt. If they do not, it releases automatically after the delivery or collection window shown on your order. Funds go directly to your bank account.

    Ask about a payout

  • Are there any seller fees?

    No. Listing is free, selling is free, and you keep 100% of your sale price.

    How selling works

  • A buyer reported a problem with my book

    If a buyer returns a book because it wasn't as described in your listing, the payment is recovered from your next payout or linked payment method. If your listing was accurate and the return is buyer's remorse, you won't be penalised and will still receive payment.

    What happens when a book is returned

Account and safety

Access to your account, and anything that doesn't feel right.

  • Signing in and your account

    Login, profile, verification, or account access help.

    Get account help

  • Report a safety concern

    Report suspicious behaviour, misuse, or a safety concern affecting a transaction. Include links, screenshots, and the user or listing involved.

    Report a concernHow protection works

Still need help?

Start inside your order where you can, so the full timeline stays attached.

Open a support case

Best for missing deliveries, item-condition issues, refunds, payouts or dispute escalation. Link the order or payout so we can see what happened.

Sign in to open a case

Email the team

Best for account issues, payout questions, and anything needing written follow-up.

hey@unibooktrade.co.uk

Include your order number, payout ID, or account email so support can resolve it without back-and-forth.

Write an email

Policies: Buyer protection and returns · Terms of Service · Privacy Policy