Return & Refund Policy
UniBookTrade is a peer-to-peer marketplace where students buy and sell textbooks directly. Here's how we protect your purchases and handle returns.
Peer-to-Peer Marketplace
How We Protect Your Purchases
Buyer Protection
All purchases are protected by our buyer guarantee. If an item doesn't match the listing description, we'll help you get a refund.
Direct Communication
Contact sellers directly through our messaging system to resolve any issues before escalating to our support team.
Verified Sellers
All sellers are verified students or graduates, with ratings and reviews to help you buy with confidence.
14-Day Resolution Window
You have 14 days from delivery to report any issues with your purchase and request a return or refund.
When Returns Apply
- Item significantly not as described in the listing
- Wrong item received (different book, edition, or ISBN)
- Item arrived damaged during shipping
- Missing pages or components mentioned in the listing
- Counterfeit or reproduction when listed as genuine
- Changed your mind about the purchase
- Found a cheaper price elsewhere
- Minor wear consistent with the listed condition
- Highlighting or notes that were disclosed in the listing
- Delays caused by the postal service
How to Request a Return
Contact the Seller
Use our messaging system to explain the issue to the seller. Most problems can be resolved directly between buyer and seller.
Agree on a Resolution
Work with the seller to agree on a fair resolution - whether that's a partial refund, full refund, or return and refund.
Open a Dispute (if needed)
If you can't reach an agreement within 3 days, open a dispute through your order page. Our team will review the case.
Return the Item (if applicable)
If a return is agreed, ship the item back using a tracked service. Keep proof of postage until the seller confirms receipt.
Receive Your Refund
Once the return is confirmed or the dispute is resolved in your favour, we'll process your refund within 5-7 business days.
Important Timeframes
14 Days
To report issues from delivery date
3 Days
For seller to respond before dispute
5-7 Days
To process refunds once approved
Information for Sellers
As a seller on UniBookTrade, you're responsible for:
- Accurately describing your item's condition, including any damage, highlighting, or missing components
- Uploading clear photos that represent the actual item
- Responding to buyer messages within 3 days
- Packaging items securely to prevent damage during shipping
- Accepting returns for items that don't match your listing description
Seller Tip
Frequently Asked Questions
Need Help?
If you have questions about a return or need assistance with a dispute, our support team is here to help.
This return policy was last updated on 30 December 2024.
UniBookTrade is operated by UniBookTrade Ltd (Company No. 12345678), registered in England and Wales. For legal enquiries, please contact us at hello@unibooktrade.co.uk.